Ed & Laurie
Our AC conked out Saturday late afternoon. Called the company that installed it and they said it’d be Tuesday before they could even come look at it. That company no longer has us as customers. I called Duron Smith AC & Heat and they have 24 hour service. Their tech said he had 3 others before me but would come out. Around 9:00 pm I was sure it was too late for a service call on a weekend. But he showed up at 9:30 and diagnose the problem. Said he couldn’t get the motor until Monday. Monday morning I got a call updating the status and soon the owner of Duron Smith AC & Heat came and installed it himself! Now that’s service! I am now a Duron Smith AC & Heat customer for life. You should be too if you live in Brevard County. P.S. I posted this on Facebook and a cousin in Pennsylvania wrote that he wanted to move to Florida just to get service like that.
It was an all day event! They arrived exactly when they said they would and they worked non-stop from 9 am - 6:30 pm, but they got it done in one day! Every person that came to our house was professional and polite. They cleaned up their mess and were very helpful about suggestions for things that we could do to maintain the a/c ourselves. There was an issue with the heating portion of the system, but a technician came out just a few days later and figured out the problem. Overall, everyone was excellent! I would definitely recommend Duron for anyone needed a/c service, replacement or repair!
They came out to our church to service the a/c unit because it wasn't working. They worked hard to diagnose the issue. They found an inexpensive part to repair the a/c unit. I've been using them for almost 14 years and I have referred them to several family members and friends. They do excellent work and their prices are fair. These are people that you can trust.
I just want to say how pleased we were with the service we got on Wednesday, Oct 2 when we had a problem with our AC. Within about half an hour Mark was here to get it running again. He went right to the problem and fixed it. He certainly knows his job. Not only that, but he was friendly as well. We’ll be renewing our service agreement for the New Year. Thank you.
What a wonderful experience. The install crew was very professional and a delight to be around. It rained all day that day and they were very careful not to track in any water in my house. They laid floor covering everywhere the had to walk. They completed the job in one day and made sure that I was totally educated on the new system. Their pricing was in line with all other quotes I got. The reason I chose them was because of their Salesman Mike. He totally educated me on the right system for my house and what the differences were in various system. I would definitely use them again and would recommend them to anyone looking for a new AC system.
As usual they were prompt, professional and went above and beyond. They always place shoe covers on their shoes before entering my home. I have used them for a number of years and they are GREAT! I have recommended them to everyone I work with.
Replaced a blower motor. The technician went out of his way to make sure that this part was not still under warranty. He checked with several sources. He also went to the extra trouble of picking it up and installing it the same day so that we'd have air conditioning that evening.
Unplugged drain on A/C unit to stop leak. Serviced the coils, etc. Replaced capacitor. |Very professional, documented and photographed each step as he went along and gave a digital record of his work. |Excellent enough for us to sign up for the service plan.